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Mitch's Corner

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16 questions

If you’re starting out as an entrepreneur or a freelancer or a project manager, the most important choice you’ll make is: what to do? As in the answer to the question, “what do you do?”

Some questions to help you get started:

  1. Who are you trying to please?
  2. Are you trying to make a living, make a difference, or leave a legacy?
  3. How will the world be different when you’ve succeeded?
  4. Is it more important to add new customers or to increase your interactions with existing ones?
  5. Do you want a team? How big? (I know, that’s two questions)
  6. Would you rather have an open-ended project that’s never done, or one where you hit natural end points? (How high is high enough?)
  7. Are you prepared to actively sell your stuff, or are you expecting that buyers will walk in the door and ask for it?
  8. Which: to invent a category or to be just like Bob/Sue, but better?
  9. If you take someone else’s investment, are you prepared to sell out to pay it back?
  10. Are you done personally growing, or is this project going to force you to change and develop yourself?
  11. Choose: teach and lead and challenge your customers, or do what they ask…
  12. How long can you wait before it feels as though you’re succeeding?
  13. Is perfect important? (Do you feel the need to fail privately, not in public?)
  14. Do you want your customers to know each other (a tribe) or is it better they be anonymous and separate?
  15. How close to failure, wipe out and humiliation are you willing to fly? (And while we’re on the topic, how open to criticism are you willing to be?)
  16. What does busy look like?

In my experience, people skip all of these questions and ask instead: “What can I do that will be sure to work?” The problem, of course, is that there is no sure, and even worse, that you and I have no agreement at all on what it means for something to work.

source: seth godin

Strangers, Critics, Friends or Fans

The work you do when you spread the word or run an ad or invent a policy is likely aimed at one of these four groups.

  • Strangers are customers to be, but not yet
  • Critics are those that would speak ill of you, or need to be converted
  • Friends are those that might have given permission, or even buy now and then
  • Fans are members of your tribe, supporters and insiders

You already know the truth: can’t please all these groups at once. And you also probably realize that each of us with an idea to spread has a knee jerk default, the one we lean to without thinking. Many marketers are evangelical, focused on strangers at all costs… they’d rather convert a new customer than revisit an old one. A cubicle worker, on the other hand, might focus on no one but the boss, at the expense of broadening her platform.

Before you launch anything, run down the list. How can you optimize for the group you truly care about? How much is that optimization worth? (Hint: a new true fan is worth a thousand times as much as a slightly mollified critic).

source: seth godin

Hunters and Farmers

10,000 years ago, civilization forked. Farming was invented and the way many people spent their time was changed forever.

Clearly, farming is a very different activity from hunting. Farmers spend time sweating the details, worrying about the weather, making smart choices about seeds and breeding and working hard to avoid a bad crop. Hunters, on the other hand, have long periods of distracted noticing interrupted by brief moments of frenzied panic.

It’s not crazy to imagine that some people are better at one activity than another. There might even be a gulf between people who are good at each of the two skills. Thom Hartmann has written extensively on this. He points out that medicating kids who might be better at hunting so that they can sit quietly in a school designed to teach farming doesn’t make a lot of sense.

A kid who has innate hunting skills is easily distracted, because noticing small movements in the brush is exactly what you’d need to do if you were hunting. Scan and scan and pounce. That same kid is able to drop everything and focus like a laser–for a while–if it’s urgent. The farming kid, on the other hand, is particularly good at tilling the fields of endless homework problems, each a bit like the other. Just don’t ask him to change gears instantly.

Marketers confuse the two groups. Are you selling a product that helps farmers… and hoping that hunters will buy it? How do you expect that people will discover your product, or believe that it will help them? The woman who reads each issue of Vogue, hurrying through the pages then clicking over to Zappos to overnight order the latest styles–she’s hunting. Contrast this to the CTO who spends six months issuing RFPs to buy a PBX that was last updated three years ago… she’s farming.

Both groups are worthy, both groups are profitable. But each group is very different from the other, and I think we need to consider teaching, hiring and marketing to these groups in completely different ways. I’m not sure if there’s a genetic component or if this is merely a convenient grouping of people’s personas. All I know is that it often explains a lot about behavior (including mine).

Some ways to think about this:

  • George Clooney (in  Up in the Air) and James Bond are both fictional hunters. Give them a desk job and they freak out.
  • Farmers don’t dislike technology. They dislike failure. Technology that works is a boon.
  • Hunters are in sync with Google, a hunting site, farmers like Facebook.
  • When you promote a first-rate hunting salesperson to internal sales management, be prepared for failure.
  • Farmers prefer productive meetings, hunters want to simply try stuff and see what happens.
  • Warren Buffet is a farmer. So is Bill Gates. Mark Cuban is a hunter.
  • Hunters want a high-stakes mission, farmers want to avoid epic failure.
  • Trade shows are designed to entrance hunters, yet all too often, the booths are staffed with farmers.
  • The last hundred years of our economy favored smart farmers. It seems as though the next hundred are going to belong to the persistent hunters able to stick with it for the long haul.
  • A hunter will often buy something merely because it is difficult to acquire.
  • One of the paradoxes of venture capital is that it takes a hunter to get the investment and a farmer to patiently make the business work.
  • A farmer often relies on other farmers in her peer group to be sure a purchase is riskless.

Who are you hiring? Competing against? Teaching?


source: seth godin

Two lemonade stands

The first stand is run by two kids. They use Countrytime lemonade, paper cups and a table. It’s a decent lemonade stand, one in the long tradition of standard lemonade stands. It costs a dollar to buy a cup, which is a pretty good price, considering you get both the lemonade and the satisfaction of knowing you supported two kids.

The other stand is different. The lemonade is free, but there’s a big tip jar. When you pull up, the owner of the stand beams as only a proud eleven year old girl can beam. She takes her time and reaches into a pail filled with ice and lemons. She pulls out a lemon. Slices it. Then she squeezes it with a clever little hand juicer.

The whole time that’s she’s squeezing, she’s also talking to you, sharing her insights (and yes, her joy) about the power of lemonade to change your day. It’s a beautiful day and she’s in no real hurry. Lemonade doesn’t hurry, she says. It gets made the right way or not at all. Then she urges you to take a bit less sugar, because it tastes better that way.

While you’re talking, a dozen people who might have become customers drive on by because it appears to take too long. You don’t mind, though, because you’re engaged, almost entranced. A few people pull over and wait in line behind you.

Finally, once she’s done, you put $5 in the jar, because your free lemonade was worth at least twice that. Well, maybe the lemonade itself was worth $3, but you’d happily pay again for the transaction. It touched you. In fact, it changed you.

Which entrepreneur do you think has a brighter future?

source: seth godin

Business vs. Hustle

There’s a fundamental difference between a businessman and hustle man. Businessmen work smarter and hustle man work harder. The word hustle is a verb (action word). The hustle man is constantly active and his ca$h depends on whether or not he’s in motion/active. Back in High school when my basketball coach told us to hustle: he meant run, do an extra lap, go on his command. Consequentially, He meant work up a sweat. Also behind the surface, the hustle man is greedy. He wants to do everything himself and see all of his profits. He believes that if he invite others in on his, then he’ll be sharing unnecessarily. Its one fixed pie, only with pieces to divide.

A businessman sets his own command and get others to follow through. To accompany the saying “I want my money working for me, even when I’m not”. Businessman says “I want my business working for me, even when I’m not”. A Businessman doesn’t hustle. He’s more of the mastermind. He has the finances, resources, and power to put people in action for his cause. The word business implies that a system is in place, and even without that one person, the system will run like clockwork. A businessman isn’t afraid to pay for good employees. This is because good employees make you the same net amount, if not more money, than you would have done by yourself. He understands the value of time. To him, hustling to one business move is a waste. This is because the businessman has learned to master killing two birds with one stone.

-Mitch